Privacy Policy

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Effective Date: October 30, 2025
Last Updated: December 2, 2025

Crowe & Co LLC, DBA Crowely (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your personal information when you visit crowely.net (the “Site”) or make a purchase from us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide our services, process your custom bike orders, and improve your experience.

A. Information You Provide Directly

  • Identity Data: First name, last name, and title.

  • Contact Data: Billing address, shipping address, email address, and telephone number.

  • Transaction Data: Details about payments to and from you and other details of products (such as custom e-bike specifications) you have purchased from us.

  • Account Data: If you create an account, we collect your username and password.

B. Information We Collect Automatically

When you visit the Site, we automatically collect certain information about your device, including:

  • Device Data: IP address, browser type, time zone setting, browser plug-in types, and operating system.

  • Usage Data: Information about how you use our website, products, and services (e.g., page response times, download errors, length of visits to certain pages).

  • Cookies: We use cookies and similar tracking technologies to track the activity on our Service and store certain information.

2. How We Use Your Information

We use your personal data only when the law allows us to. Most commonly, we use your personal data for the following purposes:

  1. Order Fulfillment: To process and deliver your order, including managing payments, fees, and charges.

  2. Customer Support: To notify you about changes to our terms or privacy policy, and to respond to your inquiries (e.g., regarding bike assembly or warranty).

  3. Marketing: To make suggestions and recommendations to you about goods or services that may be of interest to you (you can opt-out at any time).

  4. Site Security: To protect our Site and prevent fraud.

3. Sharing Your Information

We do not sell your personal data to third parties for money. We may share your data with trusted third parties to help us operate our business:

  • Service Providers: We share data with companies that provide services on our behalf, such as:

    • Payment Processors: (e.g., Stripe, PayPal, Affirm) to process secure payments.

    • Shipping Partners: (e.g., FedEx, UPS) to deliver your bike.

    • Cloud Hosting: To host our website and database.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

4. Your Rights (Colorado & General)

Under the Colorado Privacy Act (CPA) and other applicable laws, you have specific rights regarding your personal data:

  1. Right to Access: You have the right to confirm whether we are processing your personal data and to access that data.

  2. Right to Correction: You have the right to correct inaccuracies in your personal data.

  3. Right to Deletion: You have the right to request the deletion of personal data provided by or obtained about you.

  4. Right to Data Portability: You have the right to obtain a copy of your data in a portable and, to the extent technically feasible, readily usable format.

  5. Right to Opt-Out: You have the right to opt-out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling.

How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 45 days.

Appeal Process:
If we decline to take action regarding your request, we will inform you of our decision and reasoning. You have the right to appeal our decision by contacting us at [email protected] with the subject line “Privacy Appeal.” If the appeal is denied, you may contact the Colorado Attorney General.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Cookies and Tracking

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site (such as the shopping cart).

7. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

8. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Crowe & Co LLC, DBA Crowely
Email: [email protected]
Mailing Address:
5142 N Academy Blvd
Colorado Springs, CO 80918
United States